Refund Policy

Scope of This Policy

This refund policy applies to all paid services offered by VitalsFixer, including:

• One-Time Fix ($99 one-time payment)
• Weekly Guardian ($149/month subscription)
• Daily Sentinel ($349/month subscription)

Eligibility for a Refund

You are eligible for a full refund if all of the following are true:

• You submitted a valid website URL and granted us reasonable access to perform the optimization (e.g. CMS admin, FTP, Git, or staging environment access as needed).
• Our engineering team completed the audit and optimization process.
• Your Core Web Vitals scores (as measured by Google PageSpeed Insights before and after our work) showed no measurable improvement in LCP, INP, or CLS on the pages we worked on.
• You request the refund within 14 days of receiving your before/after report.

What Is Not Covered

Refunds will not be issued in the following circumstances:

• You provided inaccurate site access credentials that prevented us from completing the work.
• Scores regressed after our delivery due to changes you or a third party made to the site after the fix.
• You are dissatisfied with the degree of improvement but measurable improvement was achieved.
• For subscription plans: refunds only apply to the most recent billing period if no work was delivered in that period.

How to Request a Refund

To request a refund, contact us at [email protected] with:

• Your name and email address used at purchase
• Your website URL
• Your Stripe receipt number or subscription ID (found in your payment confirmation email)
• A brief description of why you feel no improvement was made

We will review your request and respond within 3 business days. If your refund is approved, it will be processed through Stripe (our payment processor) and should appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

Subscription Cancellations

You may cancel your subscription at any time using the billing portal link in your Stripe receipt email, or by emailing us and we will cancel it for you. Cancellation stops future billing immediately. We do not offer prorated refunds for unused days in the current billing period unless the money-back guarantee conditions are met.

About Our Payment Processor

All payments, subscriptions, and refunds are processed securely through Stripe. Your card details are never stored by VitalsFixer — Stripe handles all billing data in compliance with PCI-DSS standards. Refund timelines are subject to Stripe's processing schedule and your card network.

Contact

Questions about this policy? Email us at [email protected] or visit our Contact page. We reply within 24 hours.